Our Dispatch team are here to answer all of your queries. If you have a question that is not listed below, please reach out! Contact details can be found at the bottom of the page.

Frequently asked questions

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  • Guests must fit within one of the below categories. Please keep in mind that your groups day will be planned based on the lowest ability.

    Capable (Off-Piste)

    • Skills: You have some experience skiing or snowboarding off-piste. You can make linked turns in powder snow, able to adjust to variable snow conditions, and can handle basic tree skiing.  For snowboarders, you can carry your speed across flatter terrain and traverse in soft snow.

    • Challenges: Struggles in deep powder, crusty snow, and steeper terrain. You may need to stop often to maintain control.

    Good (Off-Piste)

    • Skills: You can maintain consistent turns in powder snow and are comfortable tree skiing. You are ski-fit and can descend longer pitches. You can read varied terrain and adjust to challenging conditions.

    • Challenges: Steep terrain, tight tree runs, or complex, variable snow conditions may still require extra caution.

    Strong (Off-Piste)

    • Skills: You excel in various off-piste conditions, including deep powder and complex, variable snow. You handle steep pitches and tighter trees with confidence and fluidity. You have the ski-fitness to maintain a fast pace.

    • Challenges: Some technical descents or exposed sections may be demanding but are generally within your ability.

  • All packages include a minimum of 5 runs. If your group wishes to continue on after you’ve finished your 5th run of the day, any extras are on us!

  • We include:

    • Avalanche Safety Equipment including Mammut Airbags, shovel, probe & transceiver.

    • Powder ski/board rentals delivered to your accommodation to ensure you’re having the best experience. Boots & poles not included.

    • Return shuttle transportation from your accommodation in Whistler to the Whistler Heliport.

    • A packed lunch.

    • ACMG/IFMGA qualified guides.

    • Minimum of 5 heli-skiing runs.

    What to bring:

    • Dress like you would on the ski hill.

    • Poles, ski/board boots & helmet.

    • Your powder ski/board rentals (that were delivered the night before).

    • A reusable water bottle to put in our pack.

    • Sorry, no headphones! It’s important that you’re listening to your guides.

  • Our shuttle will come and get you directly from your door if you are staying in Whistler Village or Creekside (Whistler) Village. Please ensure you are letting us know your accommodation location when booking. The shuttle will pick you up at 8:30am.


    If you prefer to self-drive we have complimentary parking at our location (9960 Heliport Road, Whistler). We are located approximately 12 minutes drive north of Whistler Village, or 20 minutes drive north of Creekside.

  • If you wish to use your own skis/boards, they must meet or exceed the below requirements:

    • Skis: 110mm underfoot minimum

    • Boards: Rockered for Powder

    We include rentals in your booking to ensure that everyone is skiing with the correct equipment - this makes your day more fun and safer. Black Tie Whistler is our partner in rentals and will deliver your equipment to your accommodation the night before your trip. No need to lug it through town from the shop!

  • Guests must be 14 years or older to heli-ski. This is a backcountry experience where each guest must be capable of assisting themselves and others during an emergency situation.

    All guests aged 18 years or younger must have a parent or guardian with them on the experience and to co-sign a waiver.

  • Yes! Please inform us of any dietary restrictions and the team at Portobello Whistler who provide our lunches will be able to cater to your needs.

  • Yes. All guests MUST sign a waiver at check-in which will be witnessed by a Coast Range staff member. You can read a copy of our PDF Waiver on our Waiver page.

  • We highly recommend all guests have trip insurance, and medical insurance that expressly covers heli-skiing as a covered activity.

  • Customers will receive a full refund or credit if cancelled by 10:00am, 7 days before booked day.

    Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.

    Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

  • GoPro’s are welcome however we ask that you do not wear a chest harness attachment to avoid intereference with your transceiver, and pole mounts/selfie sticks cannot be used around the aircraft.